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FAQ
Q: The
registration code did not work. I enter the information as
directed and the program still does not recognize it as being
registered. Any suggestions?
A: Please use copy and paste to
avoid mistype. Also please make sure you are entering the
correct code, do not use Fresh Download in Fresh Diagnose
or Fresh UI and vice versa.
If you scroll down the "download receipt" message, you will
see four different codes.
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Q: When I
start your software I get a pop up that says I'm past my
trial. I went and got a registration code but the pop up comes
up with your software and won't let me do anything. How do I
enter the registration code?
A: Please wait until the
countdown button in that nag screen can be accessed (few
seconds or minutes) then you can go to the registration dialog
box and enter your registration code.
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Q: Why Fresh
Download is not automatically activated and take over the
download operation when I click a URL contains a file in
my browser?
A: First, make sure you
have uninstalled all download manager applications installed
before Fresh Download.
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After installation completed, restart your computer,
and then run Fresh
Download.
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When a window pops up on the
screen asking you "Would you like to make Fresh Download
as your default download manager?", click Yes.
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Go to View > Fresh
Download Options menu, click Integration tab, and
then make sure the "Integrate into Internet Explorer (and
or Netscape Communicator/Opera)" options has been
checked/selected, if so click OK.
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Exit from Fresh Download
and then restart your computer.
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Try to test downloading
any files from your browser.
If you use Internet
Explorer 6.0, please also make sure the third party browser
extensions in IE 6.0 settings has been enabled. To enable
it, go to IE Tools-Internet Options-Advanced-Browsing and
make sure the "Enable third party browser extensions
(requires restart)" has been checked and then restart your
Windows.
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Q: I want to use Fresh Download
with my Phoenix browser or Mozilla Firebird. How can I
integrate it?
A: Copy & paste file
named "fdplugin.dll" in Fresh Download folder as "npfd.dll"
into:
X:\Phoenix\plugins\
Read more here
You can also apply this in other mozilla based browser.
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Q: Even though it is
uninstalled and I have attempted to delete any relating
entries in the registry, I get a message, Fresh Download
cannot take over this download. How could I solved it?
A: We have put "FD.exe /u" command line in the installer to
unregister all DLL files that probably registered into your
system.
If this failed and Fresh Download plug-in still in the
Netscape/ Mozilla/Opera plug-in folder, then try to delete npfd.dll or fdplugin.dll file from that folder.
Or if there is problem with IE integration, type this on
your run menu:
regsvr32 /u "C:\Program Files\FreshDevices\FreshDownload\FDcatch.dll"
Restart your computer, and
then delete all files in Fresh Download folder. Fresh
Download only keeps its files in that folder.
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Q: When I install the new
version of Fresh Download the following error message
displayed: "COULD NOT REPLACE FILE FD.EXE , ERROR 5"
A: Close the old FD before installing the new version.
Probably you run it in the background (look into your
systray). This also solves the same problem with other
FreshDevices software.
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Q: I have done everything
you say in the FAQs but I still get the IE dialog and FD
only comes up intermittently. The settings I set won't stay
enabled in options and I keep getting told to restart the
browser. How to solved it?
A: Try to use Method2 of Integration, this method will work
with IE based browser. But make sure you have deactivate
"Replace IE dialog" option.
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Q: When I want to download
it "Initializes" and then hangs on, then runs through the 5
redials until it fails. It's as if It can't either get
access, or cant access. I have uninstalled, and then
reinstalled Fresh Download. I have turned off firewall, but
to no avail.
A: If this problem happened in all url and server then it
means there is a problem with your system. Make sure you
have given permission to "fdgo.exe" file to access Internet
in your firewall settings. And if you use proxy server
connection, make sure you have set it in Fresh Download
Options, like you set it in your browser.
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